STAIRS
The government has introduced a new regulatory standard called the Social Tenant Access to Information Requirements, better known as STAIRS. STAIRS make it easier for you to access key information about your home, your landlord, and the services you receive. It provides more transparency for residents of housing associations and strengthens your ability to understand how we operate.
If you think we haven’t published information that we hold and that it should be included in our STAIRS Publication Scheme, you can ask us to review this.
We’ll review your request within 30 calendar days. In certain circumstances, additional time may be added. If you’re unhappy with our review outcome, you can then escalate this directly to the Housing Ombudsman.