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    Social Tenant Access to Information Requirements

     

     

    Services and support available for tenants

    1. All new tenants are provided with a Welcome Pack 
    2. At each site there is a Trust Representative who can raise matters with the Management Committee, the Secretary or the Trust’s Property Manager
    3. One Committee member has responsibility for each of the seven sites
    4. The contact details for Claire Mitchell and Jess Stevens are noted above, which also are available on the website
    5. Details on who to contact in an out of hours emergency is available in the Annual Newsletter which is sent out annually to all tenants and is available on the Trust’s website.  Any new tenants are provided with this information in their Welcome Pack.
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     If you think we haven’t published information that we hold and that it should be included in our STAIRS Publication Scheme, you can ask us to review this.
     
    We’ll review your request within 30 calendar days.  In certain circumstances, additional time may be added.  If you’re unhappy with our review outcome, you can then escalate this directly to the Housing Ombudsman.