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    Social Tenant Access to Information Requirements

     

     

    How we are performing

    1. Tenant Satisfaction Measures survey: The results of the Tenant Satisfaction Measures surveys are published on the Trust’s website.  The latest Tenant Satisfaction Measures survey results show that 91% of tenants were very satisfied with the repairs carried out.
    2. Complaints – The Trust has a Complaints Policy and the Regulator of Social Housing has not been asked to investigate any conduct by Hatton Housing Trust Limited.  The Trust has not received any complaints for the year ended 30 June 2026.  
    back to STAIRS

     If you think we haven’t published information that we hold and that it should be included in our STAIRS Publication Scheme, you can ask us to review this.
     
    We’ll review your request within 30 calendar days.  In certain circumstances, additional time may be added.  If you’re unhappy with our review outcome, you can then escalate this directly to the Housing Ombudsman.